Our Commitment to Clear, Fair Care
At Teethbytwo – Endodontist Perth, we believe trust is built through clarity.
This page explains how we protect your privacy, communicate with you, manage appointments, and set fair expectations — so you always know where you stand.
These policies exist to support safe, respectful specialist care for our patients while allowing our clinical team to provide focused, evidence-based treatment.
What This Page Covers
This page outlines how we manage:
Privacy and confidentiality
Communication with you
Access to clinical records
Consent, fees, and treatment expectations
Appointments, confirmations, and cancellations
Deposits and payments
Mutual respect and conduct
Feedback, concerns, and complaints
Privacy & Confidentiality
Your privacy is important to us. We collect, use, and store personal and health information only to:
Provide specialist endodontic care
Manage appointments and treatment
Communicate with you about your care
Meet legal, regulatory, and professional obligations
Your information may be shared with other healthcare providers involved in your care (such as your referring dentist), diagnostic services, insurers, or regulatory bodies where required by law.
We use secure systems and restrict access to authorised staff only.
Communication With You
We may contact you by phone, SMS, or email regarding appointments, treatment information, follow-up care, or administrative matters.
Call Recording
Telephone calls to and from our clinic may be recorded for quality assurance, accuracy, training, and compliance purposes. By continuing a call with our clinic, you consent to this recording. If you prefer not to have calls recorded, you may contact us by email instead.
Communication Boundaries
Email, SMS, and phone communications are for administrative and general information purposes only.
Clinical advice, diagnosis, or treatment recommendations are not provided outside of booked consultations.
Access to Clinical Records
You have the right to request access to copies of your patient-accessible clinical records.
These may include consultation notes, reports, correspondence, and diagnostic records relevant to your care. Original clinical records remain the property of the practice.
Some internal notes created for clinical governance, risk management, quality assurance, or practice administration are not part of the patient-accessible clinical record and are not routinely released.
A reasonable administrative fee may apply for preparing, copying, or sending records, particularly where requests are repeated or extensive. Any applicable fee will be explained before records are released.
With your written consent, records may be provided directly to another healthcare practitioner involved in your care.
Consent, Fees & Treatment Outcomes
Before any treatment, we take time to explain:
The recommended options
Risks and benefits
Alternatives (where appropriate)
Expected fees and item numbers
This allows you to make informed decisions about your care.
Diagnostic Investigations
Some diagnostic procedures (such as radiographs or CBCT imaging) may be essential to establish a safe and accurate diagnosis.
If recommended investigations are declined, this may limit or prevent definitive diagnosis, treatment planning, or treatment provision.
Treatment Outcomes
Healthcare outcomes vary due to biological, anatomical, and clinical factors. While we provide evidence-based specialist care, no treatment outcome can be guaranteed. Prognosis and expectations will always be discussed as part of informed consent.
Fees, Estimates & Payment
Any fee ranges or estimates provided before a consultation are indicative only and subject to change following clinical assessment and diagnostic findings.
A personalised treatment plan with itemised costs will be provided after your specialist consultation.
Payment
Accounts are required to be settled on the day of service, unless otherwise agreed in writing prior to the appointment.
Deposits
Some appointments may require a deposit to secure specialist clinical time, equipment, and preparation.
Deposits are applied to the consultation or treatment fee on the day of service
Deposits are fully refundable if cancelled with more than 7 days’ notice
Cancellations within 7 days may result in forfeiture of the deposit
We reserve the right to amend deposit requirements as needed.
Appointments, Confirmations & Specialist Time
Specialist appointments require careful pre-planning and dedicated clinical time.
Appointment Confirmation
Appointments may require active confirmation by SMS or email.
Failure to confirm within the requested timeframe may be treated as a cancellation, and the appointment may be released to another patient without further notice.
Cancellations & Rescheduling
We kindly request at least 7 days’ notice if you need to cancel or reschedule.
Late cancellations or missed appointments may incur a fee
Repeated short-notice cancellations or non-attendance may affect future booking availability
Mutual Respect & Conduct
We are committed to providing care in a respectful, professional, and safe environment.
We ask that patients treat our team with courtesy and respect. Abusive, threatening, or inappropriate behaviour will not be tolerated and may result in discontinued care.
Where care is discontinued due to conduct concerns, reasonable notice and referral options will be provided where clinically appropriate.
Feedback, Concerns & Complaints
We welcome feedback and encourage open communication.
If you have questions or concerns about your care or these policies, please contact our team so we can assist you respectfully and confidentially.
Formal complaints may also be directed to the appropriate external bodies listed below.
Full Policies & Legal Information
This page is a summary designed for clarity.
Full legal policies, including detailed privacy and records information, are available upon request and will be provided by email.
Practice Contact Details
Teethbytwo – Endodontist Perth
L1, Unit 10, 251 Adelaide Terrace
Perth WA 6000
Phone: (08) 6118 4508
Email: info@teethbytwo.com
Regulatory and Professional References
Australian Health Practitioner Regulation Agency (AHPRA)
https://www.ahpra.gov.au
Dental Board of Australia
https://www.dentalboard.gov.au
Dental Board of Australia – Code of Conduct
https://www.dentalboard.gov.au/Codes-Guidelines/Code-of-conduct.aspx
Office of the Australian Information Commissioner (OAIC)
https://www.oaic.gov.au
Australian Privacy Principles (APPs)
https://www.oaic.gov.au/privacy/australian-privacy-principles
Health and Disability Services Complaints Office (HaDSCO – WA)
https://www.hadsco.wa.gov.au
Australian Dental Association (ADA)
https://www.ada.org.au