Accreditation with QIP
*Introduction:*
Accreditation at Teethbytwo – Endodontist Perth: we are proud to announce that our clinic has achieved *full accreditation by QIP (Quality Innovation Performance Limited)* under the *NSQHS Standards for Introductory Dental Practice Accreditation*. But what does that actually mean for our patients? This blog post breaks it down.
*What Is QIP Accreditation?*
QIP is a leading not-for-profit accreditation agency that works with healthcare providers across Australia to ensure that clinical practices meet *national safety and quality standards*. The NSQHS (National Safety and Quality Health Service) Standards were developed by the Australian Commission on Safety and Quality in Health Care to improve patient safety and healthcare quality.
When a dental clinic is accredited by QIP, it means the practice has demonstrated:
* Commitment to *continual improvement*
* High standards of *infection prevention and control*
* Patient-centred care practices
* *Risk management* and transparency
* Ethical and professional conduct
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*Why It Matters for You as a Patient*
When you visit an accredited dental clinic like Teethbytwo, you’re choosing a provider that voluntarily meets the *highest national benchmarks* in dental care. Here’s what that means for you:
* 💉 *Enhanced Safety*: Every procedure, from root canal therapy to complex re-treatment, is performed following strict infection control and clinical governance protocols.
* 🤝 *Trusted Care*: You can feel confident knowing that the systems behind the scenes are robust, regularly reviewed, and focused on your wellbeing.
* 🧰 *Patient-Centred Experience*: Accreditation reinforces our commitment to listening to our patients, respecting their needs, and continuously improving how we deliver care.
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*The Accreditation Process*
Becoming accredited isn’t automatic. It requires months of preparation and a thorough review process:
1. *Internal Review*: We reviewed our clinical and administrative policies, from sterilisation protocols to consent procedures.
2. *Training & Implementation*: Our entire team received ongoing training in accordance with QIP guidelines.
3. *External Assessment*: Independent assessors reviewed our practice against national standards.
4. *Accreditation Awarded*: As of 22 August 2023, we were officially recognised for meeting all Introductory Dental Practice Accreditation requirements.
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*Our Promise to You*
QIP accreditation is more than a certificate on the wall – it’s our ongoing promise to provide *safe, reliable, high-quality endodontic care*. As a specialist endodontist clinic in Perth, we will continue to uphold the values of transparency, clinical excellence, and respect for every patient who walks through our doors.
🤝 Patient Rights, Responsibilities & Our Commitment to Quality Care at Teethbytwo – Endodontist Perth
At Teethbytwo – Endodontist Perth, we understand that a specialist dental visit can sometimes feel unfamiliar, especially when you’re experiencing discomfort, uncertainty, or seeking answers about your treatment. As a QIP-accredited practice, we believe that high-quality care is built not just on technical excellence, but also on mutual respect, transparency, and shared responsibility between patients and healthcare providers.
In this article, we’d like to outline what you can expect from us — and what we kindly ask in return — so we can work together to achieve the best possible experience and clinical outcomes.
✅ What You Can Expect From Us
As a registered specialist endodontic clinic operating under national healthcare regulations and the Australian Charter of Healthcare Rights, we are committed to:
Safe and evidence-based clinical care
Your treatment is provided by a board-certified specialist endodontist, using modern techniques, digital imaging, and microscope-enhanced diagnostics.A clean, respectful and private environment
Our clinic is maintained to the highest infection control and privacy standards, with systems in place to protect your dignity and data.Clear and honest communication
We take the time to explain diagnoses, treatment options, risks, item numbers, costs, and expectations. You’ll never be rushed or pressured to make a decision.Support for informed consent
Whether it’s your first visit or a re-treatment case, we provide written and verbal information so you can make informed choices about your dental health.Open disclosure and professionalism
In the rare event of an unexpected outcome, we follow open disclosure principles and will address it honestly and respectfully, in line with our clinical governance framework.A visible, structured feedback process
Patients are encouraged to contact us via email, phone, web form or in person to ask questions, provide feedback, or raise concerns. You will be heard.
🤝 What We Ask From You
To maintain a safe and professional environment for all patients and staff, we respectfully ask that you:
Communicate openly and respectfully
Our team will always be polite and professional — and we expect the same in return. Aggressive or inappropriate behaviour will not be tolerated.Provide accurate information
Honest disclosure of your medical and dental history helps us protect your health and safety.Respect appointment times and cancellation policies
We reserve specialist appointment slots exclusively for each patient. Late cancellations affect others waiting for urgent care. Please let us know as early as possible if you need to reschedule.Understand our clinical limitations
While we do our best to help every patient, we operate within strict clinical, ethical, and legal standards. Not every tooth can or should be saved, and we will always prioritise your long-term health, not short-term fixes.Use proper channels to provide feedback
We welcome constructive feedback and resolve most concerns quickly when raised directly. Our practice does not engage in public disputes or incentivise reviews.
🛡️ Why This Matters
Unlike general service providers, registered healthcare professionals are held to strict standards of conduct under AHPRA, QIP, the Dental Board of Australia, and national consumer protection laws. This responsibility is something we take seriously — and it’s also why we appreciate respectful, transparent communication from our patients in return.
By working together, we can continue to deliver exceptional endodontic care in a calm, ethical, and patient-focused setting.
💬 Need to Provide Feedback or Ask a Question?
Please don’t hesitate to reach out to us at:
📧 info@teethbytwo.com
📞 (08) 6118 4508
🌐 teethbytwo.com/contact
We’re here to help — and we thank you for being part of our commitment to respectful, specialist dental care.
*Further reading and information?*
If you have questions about our QIP accredited practice or how we uphold the NSQHS standards in your care, feel free to ask at your next appointment.
✅ Teethbytwo – Endodontist Perth
Accredited | Trusted | Specialist Root Canal Care
🏆 Accreditation at Teethbytwo – What It Means and Why It Matters
We are proud to announce that Teethbytwo – Endodontist Perth has achieved full accreditation by QIP (Quality Innovation Performance Limited) under the NSQHS Standards for Introductory Dental Practice Accreditation.
But what does that actually mean for our patients? This blog post breaks it down.
📘 What Is QIP Accreditation?
QIP is a national not-for-profit accreditation body that works with healthcare providers to ensure clinical practices meet the National Safety and Quality Health Service (NSQHS) Standards.
When a clinic is accredited by QIP, it demonstrates:
- ✅ Commitment to continual improvement
- ✅ High standards of infection prevention and control
- ✅ Patient-centred care as a core principle
- ✅ Clear risk management and feedback processes
- ✅ Ethical, professional conduct under national law
🙋♀️ Why It Matters for You as a Patient
- 💉 Enhanced Safety: Procedures are delivered with strict infection control and governance protocols.
- 🤝 Trusted Care: Our systems are reviewed regularly to ensure quality and safety.
- 🧰 Patient-Centred Experience: Your feedback matters, and helps us improve how we care for you.
🛠️ The Accreditation Process
Our path to accreditation involved:
- Internal Review of clinical and administrative policies
- Team Training aligned with QIP and NSQHS requirements
- External Assessment by QIP auditors
- Certification Awarded on 22 August 2023
🤝 Patient Rights, Responsibilities & Our Commitment to Quality Care (Click to Expand)
At Teethbytwo – Endodontist Perth, we understand that visiting a dental specialist can feel stressful — especially when you’re in pain or unsure what to expect. As a QIP-accredited clinic, we’re committed to making your experience respectful, safe, and transparent.
✅ What You Can Expect From Us
- Safe, evidence-based care using modern diagnostic tools
- Clean, private, and respectful facilities
- Clear, honest communication on treatment, costs, and consent
- Open disclosure if unexpected outcomes occur
- Multiple feedback channels and a genuine commitment to listening
🤝 What We Kindly Ask From You (Full Version)
We take great pride in running a respectful, safe, and specialist-led practice — and we ask that patients actively participate in this culture of professionalism. While we are committed to kindness, clinical excellence and clear communication, it is important to understand that we are a regulated healthcare provider, not a general retail service.
To ensure your experience — and that of others — is positive, we respectfully ask that you:
Communicate respectfully and constructively
We do not tolerate verbal abuse, intimidation, shouting, or inappropriate behaviour. Our team is trained to remain calm and professional under pressure, but aggressive conduct may result in immediate service withdrawal and, where necessary, referral to appropriate authorities. All calls and written communications may be recorded or documented for quality assurance and legal protection.Provide accurate and timely information
We rely on full and truthful disclosure of your medical and dental history to ensure safe, appropriate care. Omitting or falsifying information may lead to delayed treatment, clinical risks, or limitations in our ability to help you.Respect clinical boundaries and professional judgment
We base all diagnoses and treatment decisions on evidence, guidelines, and ethical principles. Not all requests (e.g. for imaging, medication, or procedures) are clinically appropriate. While we welcome questions and second opinions, we ask that you trust the diagnostic process and understand our duty of care.Use proper communication channels for feedback or concerns
If you have a question, concern, or suggestion, please speak to our team directly via phone, email, or in person. Raising issues calmly and early helps us resolve most concerns efficiently and respectfully.Be mindful of appointment times and cancellation policies
Specialist appointment times are reserved specifically for you and require planning and preparation. We respectfully request at least 48 hours’ notice for cancellations. Repeated no-shows or late changes may result in a cancellation fee or requirement for a deposit before rebooking.Avoid inappropriate online behaviour
We welcome constructive feedback, but public reviews that are false, defamatory, or written with the intent to harm reputationally may be addressed through legal or professional channels. We prefer direct communication and resolution wherever possible.
By engaging with us respectfully, you help protect the safety and wellbeing of both patients and staff, and ensure that we can provide you with the high standard of care we are known for.
🔒 A Final Note on Professional Boundaries
Teethbytwo – Endodontist Perth is a QIP-accredited specialist dental practice committed to delivering high-quality care with integrity, transparency, and respect. We operate under the governance of the Australian Health Practitioner Regulation Agency (AHPRA), the Dental Board of Australia, and the National Safety and Quality Health Service Standards.
We believe that healthcare should be collaborative — built on mutual trust and open communication. In return for our commitment to professionalism and duty of care, we ask for basic courtesy and honesty from all patients.
To protect the safety of our staff and patients, we reserve the right to withdraw or refuse services from any individual whose behaviour:
Creates an unsafe, hostile, or abusive environment,
Disrupts the operation of the clinic or other patients’ care,
Involves threats, harassment, defamation, or dishonest conduct.
Maintaining a respectful clinical space is not only a moral expectation — it is a legal and regulatory requirement.
We thank our patients for helping us uphold these standards and for being part of a healthcare environment where compassion and professionalism go hand in hand.
💬 Contact Us
📧 info@teethbytwo.com
📞 (08) 6118 4508
🌐 teethbytwo.com/contact
We thank you for working with us to uphold mutual respect and excellence in specialist dental care.
